Refund Policy

At Softvintech IPTV, we strive to provide the best streaming experience possible. We understand that sometimes things don't work as expected. This Refund Policy outlines the circumstances under which we may offer refunds for our services.

1. Eligibility for Refunds

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Refunds may be considered under the following circumstances:

  • Service downtime exceeding 48 consecutive hours due to technical issues on our end
  • Failure to activate your subscription within 24 hours of purchase
  • Significant deviation from advertised channel lineup (more than 30% unavailable)
  • Duplicate charges for the same subscription period

2. Non-Refundable Situations

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Refunds will NOT be issued in the following circumstances:

  • Change of mind after purchase
  • Internet connectivity issues on your end
  • Incompatibility with your devices or applications
  • Partial usage of the subscription period
  • Failure to read or understand service limitations
  • Issues caused by third-party applications or devices
  • Account suspension due to violation of our Terms of Service

3. Refund Request Process

To request a refund, you must:

  1. Contact us within 7 days of purchase or within 7 days of experiencing a service issue
  2. Provide your order number and registered email address
  3. Clearly describe the issue you're experiencing
  4. Allow us 24-48 hours to investigate and respond

4. Refund Method & Timeline

Approved refunds will be processed as follows:

  • Refunds will be issued to the original payment method
  • Processing time: 5-10 business days after approval
  • Partial refunds may be issued for partial service disruptions
  • We reserve the right to offer service credits instead of cash refunds

5. Service Credits

As an alternative to refunds, we may offer service credits for:

  • Minor service interruptions (less than 48 hours)
  • Temporary channel unavailability
  • Technical issues that are resolved within 24 hours

Service credits will be added to your account and can be used for future subscription renewals.

6. Trial Periods

If we offer trial periods:

  • No refunds will be issued for trial periods
  • You must cancel before the trial ends to avoid charges
  • Trial conversions to paid subscriptions are non-refundable
Scenario Refund Eligibility Resolution
Service down > 48 hours Eligible Full or partial refund
Internet issues on your end Not Eligible No refund
Channel unavailability < 30% Possible Credit Service credit possible
Duplicate charges Eligible Full refund for duplicate
Change of mind Not Eligible No refund
Account violation Not Eligible No refund

Important Notice

Softvintech IPTV operates as a technology platform. We do not guarantee the availability of specific channels or content at all times. Service quality may vary based on your internet connection and device capabilities. By using our service, you acknowledge that streaming performance depends on factors beyond our control.

All refund decisions are made at our sole discretion. We reserve the right to modify this refund policy at any time without prior notice.

7. Contact Information

To request a refund or for any questions about this policy, please contact us:

Please include "Refund Request" in your email subject line for faster processing.

Need Assistance With a Refund?

Our support team is here to help resolve any service issues you may be experiencing.

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